- This topic has 8 replies, 1 voice, and was last updated 8 years, 10 months ago by Dan Morrell.
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- 4th July 2015 at 11:37 pm #545Dan MorrellKeymaster
Update for above appeared tonight. Installed OK on Hamilton Church Website – but since installation the Dashboard fails to open.
On my personal site the plugin says it has installed but when trying to go back to dashboard the following error message appears “Fatal error: Call to undefined function themeblvd_get_bg_types() in /var/sites/r/revcorner.org.uk/public_html/wp-content/plugins/theme-blvd-layout-builder/includes/api/class-tb-builder-api.php on line 1757”
HELP!!!!5th July 2015 at 3:40 pm #1043Dan MorrellKeymasterJust been on to my personal site Hosts. They were able to remove the offending line – presumably line 1757 and all is well. It was trying to direct the site to an option that doesn’t exist.
This was their reply “I believe I have managed to sort via a line in one of the files included in the plugin, this was trying to define an option which must not be available, I simply removed the line which was causing errors on the admin area and now the page is displaying for me. this should be working correctly for you shortly also. “
Not sure if that helps!6th July 2015 at 10:57 am #1044Dan MorrellKeymasterHi Derek.
Am looking into this – sorry you’ve had the problem! Will come back with any news.
Thank you,
Rebecca.
6th July 2015 at 1:15 pm #1045Dan MorrellKeymasterPresumably might be affecting others as it seems to be a problem in the update.
6th July 2015 at 2:10 pm #1046Dan MorrellKeymasterI was assuming so, from reading your message, but I’ve no updated two other sites with no problem. Very mysterious! Will keep investigating…
6th July 2015 at 2:31 pm #1047Dan MorrellKeymasterAre you able to log in to Hamilton Site? the wp-login URL appears but the page remains totally blank.
10th July 2015 at 10:15 am #1048Dan MorrellKeymasterDerek – do you have FTP access to your site?
10th July 2015 at 11:37 pm #1049Dan MorrellKeymasterNot that I am aware of
11th July 2015 at 12:12 pm #1050Dan MorrellKeymasterChecked my paper files – will e-mail details
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